Shipping policy

Shipping Policy

Where we ship from

All orders are picked, packed and dispatched from our warehouse at 4646 Domestic Ave, Suite 102, Naples, FL 34104, United States.

Where we ship to

We currently ship to 22 countries:

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

If your country is not on this list we cannot currently accept your order. Email us at hello@ehfco.com and we will tell you if that changes.

Processing time

Orders are processed Monday to Friday, excluding US public holidays. We aim to dispatch within 1–2 business days of receiving your order. Orders placed at a weekend or on a holiday are processed the next business day.

During busy periods, or where an item needs additional checks before it leaves us, dispatch can take longer. If your order will be delayed beyond the times above we will email you.

Shipping rates

Shipping is calculated live at checkout, based on the weight and dimensions of your order and the destination address. You will see the exact cost of every available service, with the carrier named, before you pay. We do not add handling fees or surcharges on top of the carrier's rate.

We do not currently offer free shipping, and we do not offer a flat rate. The price you see at checkout is the price you pay.

Carriers and services

Depending on your destination and the size of your order, the following services may be offered at checkout:

Within the United States

  • UPS Ground and UPS Ground Saver
  • FedEx Ground and FedEx Ground Economy
  • FedEx Express Saver
  • USPS Ground Advantage

International

  • UPS Worldwide Express, UPS Worldwide Saver and UPS Standard
  • FedEx International Priority, International Priority Express, International First, International Economy and International Ground
  • DHL Express Worldwide
  • USPS First Class Package International

Delivery estimates

Transit times are estimates provided by the carrier and begin the day your order is dispatched, not the day it is placed. They are not guarantees.

  • Domestic ground services within the contiguous United States typically take 1–5 business days
  • Domestic expedited services typically take 2–3 business days
  • Alaska, Hawaii and US territories typically take longer than the contiguous states
  • International express services typically take 2–5 business days
  • International economy and ground services typically take 5–10 business days, and longer where customs inspection is involved

Customs clearance is outside our control and can add time to any international delivery.

Local pickup

Local pickup is available from our Naples warehouse at 4646 Domestic Ave, Suite 102, Naples, FL 34104. Select it at checkout instead of a shipping method. Orders are usually ready within 24 hours and we will email you when yours is ready to collect. Please do not travel to the warehouse before you receive that email.

Taxes

Prices shown on the site exclude tax. Any applicable US state and local sales tax is calculated and shown at checkout before you pay, and sales tax may also apply to the shipping charge where your state requires it.

International duties and import taxes

Orders shipped outside the United States may attract import duties, taxes and customs fees charged by the destination country. Unless these are calculated and collected at checkout, they are not included in the price you pay us and are the responsibility of the recipient. Your carrier will normally contact you to collect them before delivery.

We cannot predict these charges, and we cannot refund them. If a parcel is refused or abandoned because the recipient will not pay import charges, any costs we incur returning it will be deducted from your refund.

We declare the full value of every order on customs paperwork and we do not mark shipments as gifts.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves us. Tracking can take up to 24 hours to show movement after the carrier scans it.

Delivery addresses

Please check your address carefully at checkout. We ship to the address exactly as entered. We cannot change an address once an order has been dispatched, and we are not responsible for orders delivered correctly to an address entered incorrectly.

Some services cannot deliver to PO boxes. If you enter a PO box address, only carriers able to serve it will appear at checkout. We can ship to APO, FPO and DPO addresses by USPS.

If a parcel is returned to us as undeliverable, we will contact you. We can reship it once you have paid the new shipping cost, or refund the order less the original shipping charge.

Delayed, lost or damaged parcels

If your tracking has not updated for more than seven business days, email hello@ehfco.com with your order number and we will open an enquiry with the carrier.

Please inspect your order on arrival. If anything arrives damaged, or an item is missing or incorrect, contact us within 48 hours of delivery with photographs of the item and the packaging so we can put it right.

Risk of loss passes to you on delivery, but we will always work with you and the carrier to resolve a problem with a shipment.

Returns

Returns are covered separately in our Refund Policy. Please contact us before sending anything back so we can issue a return label and return authorisation. Items sent back without requesting a return first cannot be accepted.

Contact us

Ernest Hemingway Fishing Co, operated by Ernest Hemingway Fishing Company LLC

Email: hello@ehfco.com Phone: +1 (917) 930-8654

Registered office: 150 Presidential Way, Ste 220, Woburn, MA 01801, United States Warehouse and returns: 4646 Domestic Ave, Suite 102, Naples, FL 34104, United States

Last updated: 16 September 2026